Papers with IT operations
RAG4ITOps: A Supervised Fine-Tunable and Comprehensive RAG Framework for IT Operations and Maintenance (2024.emnlp-industry)
Copied to clipboard
| Challenge: | Large Language Models (LLMs) have improved the open-domain QA’s performance, but how to efficiently handle enterprise-exclusive corpora and build domain-specific QA systems are still not studied for industrial applications. |
| Approach: | They propose a general and comprehensive framework based on Retrieval Augmented Generation (RAG) and facilitate the whole business process of establishing QA systems for IT operations and maintenance. |
| Outcome: | The proposed framework achieves superior results on two kinds of QA tasks. |